The Substrate project is based on the premise that collaborative media challenge the practices of technical information. But how do professionals view this challenge? Technical writer Björn Lindh devoted his graduation project in the interaction design master’s program, Malmö University, to this question. Lindh performed in-depth studies through interviews with professional technical writers and frequent contributors to online support fora, as well as a content analysis on an online support forum.
Six thoughts on how you might get the most out of SmartShare in your organization, based on experience from a number of other cases of deploying new media to support collaboration. And, of course, based on the design intentions of SmartShare itself.
1. The vanilla scenario for deploying SmartShare is an organization where people mostly uses […]
The following is an interview with Jonas Löwgren from the February 2011 issue of SK Outlook, the internal company newsletter at Sigma Kudos. It has been edited slightly for external publication.
– Hi Jonas, tell us about yourself and your background!
I am a professor of interaction design at Malmö University. I have spent most of my […]
When preparing for a recent workshop on what the collaborative media and people’s use of them might mean for mobile-phone product information, I spent a little time thinking about new CPI concepts.
(Click the image for a more readable view.)
It turned out that the ideas sorted themselves into five nice clusters. Starting in the top right […]
The blog has been quiet for a while, due to an extended summer break. Now it is high time to get going again, as the project moves into its second year.
There are two main activities on the agenda for the upcoming project year. First, we spent much of the first year doing concept work on […]
Seminariet omkring vad de nya medierna kan betyda för teknikinformation har vi gett tre gånger vid det här laget: i Malmö, Göteborg och Stockholm.
Teknikinformation och nya medier (In Swedish) from Jonas Löwgren on Vimeo.
Nu kan man se mitt föredrag från Stockholm i april 2010, där jag pratar om hur folk kommunicerar och skapar tillsammans i […]
Substrate is about collaboration and user participation around product information. But when established information producers look at Substrate, one of the key ideas is topic-based information production.
The step from producing documents to producing collections of topics, each corresponding to one question, can be quite daunting. Enter SmartShare.
The idea is to provide a lightweight tool for […]
Work is moving on to the detailed level of interface look and feel. Most, if not all, Substrate installations will have to be adapted to the graphical profiles of specific customers. Given that, it makes sense to think about the user-interface in terms of skins.
Here is a suggested dark skin that uses a gentle background […]
Is there nothing new under the sun? Are we merely re-inventing a sixty year old wheel?
As the package says, this is Substrat Pro: High Performance Filter Media, presented in a 60th anniversary edition of Quality and Innovation.
But I can’t really see how it handles user participation…
(Thanks to Jessica Lindholm for finding the can, and Mads […]