Teknikinformation fann sin form för ganska länge sedan, och den formen betyder inte så mycket i dagens medielandskap. “Informationskonsumenterna” får idag svar på sina frågor på många andra sätt än [...]
Six thoughts on how you might get the most out of SmartShare in your organization, based on experience from a number of other cases of deploying new media to support collaboration. And, of course, based on the design int [...]
The following is an interview with Jonas Löwgren from the February 2011 issue of SK Outlook, the internal company newsletter at Sigma Kudos. It has been edited slightly for external publication. – Hi Jonas, tell u [...]
When preparing for a recent workshop on what the collaborative media and people’s use of them might mean for mobile-phone product information, I spent a little time thinking about new CPI concepts. (Click the image [...]
The blog has been quiet for a while, due to an extended summer break. Now it is high time to get going again, as the project moves into its second year. There are two main activities on the agenda for the upcoming projec [...]
Seminariet omkring vad de nya medierna kan betyda för teknikinformation har vi gett tre gånger vid det här laget: i Malmö, Göteborg och Stockholm. Teknikinformation och nya medier (In Swedish) from Jonas Löwgren on [...]
Substrate is about collaboration and user participation around product information. But when established information producers look at Substrate, one of the key ideas is topic-based information production. The step from [...]
Work is moving on to the detailed level of interface look and feel. Most, if not all, Substrate installations will have to be adapted to the graphical profiles of specific customers. Given that, it makes sense to think a [...]
Is there nothing new under the sun? Are we merely re-inventing a sixty year old wheel? As the package says, this is Substrat Pro: High Performance Filter Media, presented in a 60th anniversary edition of Quality and Inno [...]
The traditional approach in technical information is for the writer and producer to create the metadata, to markup information chunks and topics with keywords and categories. It is not uncommon for information producers [...]
– a slightly long-winded post on the foundations for an integrated design in Substrate – The heritage in many fields of information systems is to separate production and consumption of digital “content. [...]
The first version of a complete interface sketch for interaction functionality and flow was made in early December. It covers pre-selection and a main interface state focusing on the topic list, from which the main user [...]
One of the early activities carried out in the project was to start a field study. The first part, finished in mid October, aimed at making a survey of existing field studies conducted into how organizations and individu [...]
The next topic for attention in late November was the detailed behavior of the dynamic faceting. The aim was to design a mechanism that was driven by the nature of the contents as much as possible. Faceting in situations [...]
The first attempt to take the concept to screen designs was helpful in catalyzing a rather focused discussion in the development team. The discussion highlighted a range of considerations: The main result to be shaped by [...]
Moving on from the three main design concepts, we started developing user-interface screens in early November. The work focused on the second concept (“Flickr”) since it is the one that requires the most spec [...]
[PROJECT PORTFOLIO] The technical information industry is more or less trapped in a traditional media structure, with technical writers and information architects producing static material that users are expected to cons [...]
Teknikinformation har inte hängt med i 2000-talets utveckling av nya medier, navigationssätt eller tekniker. Nu är det dags att komma ifatt! Sigma Kudos har initierat samarbeten med Malmö Högskola (projektet Substra [...]
Service technicians and maintenance engineers are the main users of so-called technical information: repair guides, operation manuals, etc. The business of technical information largely operates under a broadcast media [...]
