The Substrate project is based on the premise that collaborative media challenge the practices of technical information. But how do professionals view this challenge? Technical writer Björn Lindh devoted his graduation project in the interaction design master’s program, Malmö University, to this question. Lindh performed in-depth studies through interviews with professional technical writers and frequent contributors to online support fora, as well as a content analysis on an online support forum.
[PROJECT PORTFOLIO] The technical information industry is more or less trapped in a traditional media structure, with technical writers and information architects producing static material that users are expected to consume. MEDEA is working with leading information-logistics company Sigma Kudos in reinventing the media structures of technical information.