Role of technical writers are changing in a collaborative-media world

The Substrate project is based on the premise that collaborative media challenge the practices of technical information. But how do professionals view this challenge? Technical writer Björn Lindh devoted his graduation project in the interaction design master’s program, Malmö University, to this question. Lindh performed in-depth studies through interviews with professional technical writers and frequent contributors to online support fora, as well as a content analysis on an online support forum.

Teknikinformation och kollaborativa medier: nya förutsättningar för teknikinformatörer

Teknikinformation fann sin form för ganska länge sedan, och den formen betyder inte så mycket i dagens medielandskap. “Informationskonsumenterna” får idag svar på sina frågor på många andra sätt än genom teknikinformatörerna. I detta inlägg hittar du en presentation av vart vi är på väg.

Substrate: Where Knowledge Grows

[PROJECT PORTFOLIO] The technical information industry is more or less trapped in a traditional media structure, with technical writers and information architects producing static material that users are expected to consume. MEDEA is working with leading information-logistics company Sigma Kudos in reinventing the media structures of technical information.