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Role of technical writers are changing in a collaborative-media world

The Substrate project is based on the premise that collaborative media challenge the practices of technical information. But how do professionals view this challenge? Technical writer Björn Lindh devoted his graduation project in the interaction design master’s program, Malmö University, to this question. Lindh performed in-depth studies through interviews with professional technical writers and frequent contributors to online support fora, as well as a content analysis on an online support forum.

Teknikinformation och kollaborativa medier: nya förutsättningar för teknikinformatörer

Teknikinformation fann sin form för ganska länge sedan, och den formen betyder inte så mycket i dagens medielandskap. “Informationskonsumenterna” får idag svar på sina frågor på många andra sätt än genom teknikinformatörerna. I detta inlägg hittar du en presentation av vart vi är på väg.

Stepping up to topic-based info through SmartShare

Substrate is about collaboration and user participation around product information. But when established information producers look at Substrate, one of the key ideas is topic-based information production.
The step from producing documents to producing collections of topics, each corresponding to one question, can be quite daunting. Enter SmartShare.

The idea is to provide a lightweight tool for […]

User interface skins

Work is moving on to the detailed level of interface look and feel. Most, if not all, Substrate installations will have to be adapted to the graphical profiles of specific customers. Given that, it makes sense to think about the user-interface in terms of skins.
Here is a suggested dark skin that uses a gentle background […]

Canned Substrate?

Is there nothing new under the sun? Are we merely re-inventing a sixty year old wheel?

As the package says, this is Substrat Pro: High Performance Filter Media, presented in a 60th anniversary edition of Quality and Innovation.
But I can’t really see how it handles user participation…
(Thanks to Jessica Lindholm for finding the can, and Mads […]